What is Remote Shopping assistance in Magento (Adobe Commerce)?
In Magento (now Adobe Commerce), “Allow remote shopping assistance” refers to a feature or functionality that enables merchants or customer support representatives to assist and guide customers remotely during their shopping experience on a Magento site.
Step 1:
Add a plugin to Magento\Customer\Controller\Account\CreatePost. This plugin will be called every time a customer creates a new account. Create a plugin under file path,
app/code/Vendor/Module/etc/di.xml
<?xml version="1.0"?>
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:ObjectManager/etc/config.xsd">
<type name="Magento\Customer\Controller\Account\CreatePost">
<plugin name="after_customer_create" type="Vendor\Module\Plugin\AllowAssitance" sortOrder="1" />
</type>
</config>Step 2:
After we create a plugin AllowAssitance.php plugin, we write our logic to enable allow remote shopping assistance. Place the AllowAssitance.php under the file path,
app/code/Vendor/Module/Plugin/AllowAssitance.php
<?php
namespace Vendor\Module\Plugin; use Magento\Customer\Model\Logger;
use Magento\LoginAsCustomerAssistance\Model\ResourceModel\SaveLoginAsCustomerAssistanceAllowed;
class AllowAssitance {
protected $logger;
protected $_customerSession;
protected $saveLoginAsCustomerAssistanceAllowed; public function __construct(
Logger $logger,
\Magento\Customer\Model\Session $customerSession,
SaveLoginAsCustomerAssistanceAllowed $saveLoginAsCustomerAssistanceAllowed
)
{
$this->logger = $logger;
$this->_customerSession = $customerSession;
$this->saveLoginAsCustomerAssistanceAllowed = $saveLoginAsCustomerAssistanceAllowed;
}
public function afterExecute(\Magento\Customer\Controller\Account\CreatePost $subject,$result) {
$customer_id = $this->_customerSession->getCustomer()->getId();
try { //Enable checkbox allow shopping assitance
if($customer_id) {
$this->saveLoginAsCustomerAssistanceAllowed->execute($customer_id);
}
}catch (\Exception $e) {
$this->logger->critical($e->getMessage());
}
return $result; }
}The above plugin will add an entry in login_as_customer_assistance_allowed table.
Please visit the developer documentation to get know more about Magento (Adobe Commerce) Here.
