Case Study: Rigid Hitch - Optimizing Ecommerce With Adobe Commerce And ERP Integration

Rigid Hitch, a family-owned manufacturer and distributor of trailer hitches, towing accessories, and truck accessories, was established in 1957 and is headquartered in Burnsville, Minnesota. With an ISO 9001:2015 certification, they serve businesses nationwide, including auto parts stores, hitch installation shops, auto dealers, rental stores, and direct consumers.

Challenges

Rigid Hitch faced significant challenges with their Magento Open Source platform. The system struggled with scalability issues, leading to slow site speeds and a poor user experience. They needed to seamlessly migrate to Magento 2 while integrating with Epicor Prophet 21 for improved data synchronization. Additional challenges included implementing dynamic pricing, quick order imports, and SEO optimization across various formats and features.

Solutions

Klizer executed a comprehensive migration to Adobe Commerce (Magento 2) and integrated it with Epicor Prophet 21 using DCKAP Integrator. The enhancements included implementing responsive design, improving UI/UX, and integrating dynamic pricing features. Quick order imports and SEO optimizations were also addressed, with robust testing ensuring functionality. The migration allowed for seamless real-time synchronization, improved performance, and better operational efficiency.