AI is no longer a topic for discussion in terms of the future; it has already established its presence by being a leading factor in online shopping. Online stores are not only benefiting through the use of AI for product descriptions but also through its predicting customer behavior throughout the shopping journey.
BigCommerce is one of the platforms that is at the forefront of this technological change. It has been the go-to platform for brands looking to create flexible and powerful online stores, but now it will add even more value by adding smart AI tools. These BigCommerce AI features help businesses save time, increase sales, and make the shopping experience more personalized during every visit.
This blog will take us through the top AI features of BigCommerce, their benefits, and the future trends that will influence ecommerce in 2025 and even beyond, in simple words.
ON THIS PAGE
Why AI Matters in eCommerce
Before going ahead with the specific tools, let’s quickly understand the impact of AI in ecommerce.
Today’s online shoppers want quick answers, the right product recommendations, and personalized experience. Giving all that manually is next to impossible, and that’s when AI comes in.
A recent report by Bigcommerce shows that 95% of ecommerce businesses taking advantage of AI have reported positive ROI and more than 50% of the U.S. population has claimed to have used AI tools like ChatGPT or Gemini for online browsing or shopping.
These numbers clearly show that AI is not only changing the manner in which businesses sell their products but also how customers are buying.
Key BigCommerce AI Features You Should Know
Let’s dive into the top BigCommerce AI features that are making ecommerce simpler, smarter, and more profitable.
1. BigAI Copywriter
The process of writing hundreds of product descriptions manually is tiring. BigAI Copywriter, which relies on Google’s Gemini AI, has introduced a solution here.
With this tool, the merchants can create product descriptions that are easy to read, creative, and search engine optimized automatically within a few seconds. The tone can be adjusted, keywords can be included, and even the voice of the brand can be kept consistently across all your content.
It saves hours of content writing time and aids in faster store launches — all the while with better search rankings and more readable text.
2. AI-Powered Product Recommendations
One of the greatest benefits of AI in e-commerce is the ability to personalize the shopping experience. BigCommerce uses machine learning to monitor customer behavior — what they view, click, and buy — and then suggests to them the products that correspond to their preferences.
For instance, when a mobile is purchased, the AI can suggest a suitable phone case or a wireless charger.
The feature can increase in average order value (AOV). It also helps customers to discover more things they love.
3. Semantic Search
The traditional search system only takes care of matching the keywords. BigCommerce’s AI search, however, goes a step further and comprehends the meaning of the words — this type of search is known as “semantic search.”
In case a customer searches for “affordable black dress for party,” the AI recognizes the purpose behind the search and thus displays the relevant items and not just those with the exact words.
Better search means satisfied customers, fewer bounces, and increased conversion rates.
4. Predictive Analytics and Forecasting
Predictive analytics is one of the most powerful BigCommerce AI features that will be available by 2025.
It has the capability of analyzing customer data to predict who might stop purchasing soon, which goods will be sold out, or which items will become bestsellers over the next month.
This helps businesses plan in a more efficient way — from inventory management to marketing campaigns — and stay one step ahead of customer needs.
5. AI Chatbots and Smart Customer Support
The support provided to the customer can either make or break the shopping experience. BigCommerce collaborates with a number of AI-driven chatbots that are capable of managing FAQs, guiding users, and even assisting in the sales closure around the clock.
As a result, there is less pressure on the human support staff, and customers always get prompt and precise responses — regardless of the time of day.
6. AI Extensions and Developer Tools
BigCommerce’s open architecture allows developers to build and connect AI tools without hassle. So, the developers can now access new data events and APIs to train custom AI models for insights, automation, and personalization.
This flexibility allows businesses to create their own custom AI workflows such as sales forecasting to content generation, etc. all within the BigCommerce ecosystem.
Benefits of Using BigCommerce AI Features
1. Time and Effort Savings
All the activities linked with the product, such as writing descriptions, tagging, and answering FAQs, will be automated; thus, time will be saved for the business to focus on growth.
2. Improving Conversions
AI-driven recommendations, search, and personalization help customers find what they want quickly leading to higher sales.
3. Reducing Errors
Predictive tools make sure that the listings are accurate and stock decisions are smart so there will be no costly mistakes.
4. Enhancing Customer Relationships
AI chatbots along with predictive retention and personalization tools contribute to brands getting to know their customers better and being able to connect with them.
Future AI Trends for BigCommerce in 2025
1. Smarter Predictive Tools
AI technology will soon allow the stores to not only predict sales but also figure out customer lifetime value (LTV), refund risks, and seasonal demand patterns, too.
2. Voice and Chat Commerce
AI will enable voice-based shopping or conversational checkout right from chat platforms.
3. Hyper-Personalization
Product pages and offers will automatically change through each visitor’s preferences and past behavior.
4. AI for B2B Commerce
BigCommerce is working on the development of AI tools to enable B2B merchants to perform activities like creating quotes, suggesting prices, and recommending bulk orders—all automatically.
5. Content and Image Generation
The ability of AI to produce content will soon extend beyond just writing product descriptions to automatically creating ad copy, social media captions, and even optimizing product images.
The future is definitely leaning towards automation, personalization and efficiency – all through BigCommerce AI features.
Final Thoughts
AI is changing ecommerce from the ground up, and BigCommerce is one of the platforms that are at the forefront of this transformation.
With features like BigAI Copywriter, semantic search, and predictive analytics, businesses can automate routine tasks, make better decisions, and provide more personalized shopping experiences.
No matter if you’re a small retailer or a large seller, the use of BigCommerce AI features can put you in the position of staying ahead of competition and developing a store that is smarter, quicker, and more customer-oriented.
If you wish to fast track your ecommerce business growth and make full use of the features powered by AI, partner with a trusted BigCommerce development partner like Klizer.
