The client is Ohio’s largest industrial products distributor, working with over 300 manufacturers in the USA. They offer custom vending solutions globally as a Premier Autocrib distributor. JIS uses technology to make purchasing industrial products easier and more accessible for customers.
Challenges
JIS faced challenges with their custom-built ecommerce platform, including difficulty maintaining the website and connecting it to their ERP system, Epicor P21. Managing a large number of SKUs made product searches inefficient, hurting sales and conversions. They also spent too much time on frontend changes, relying on developers for updates. Syncing offline orders to customer accounts was another issue, making order tracking difficult. They needed to improve the user experience for both B2B and B2C customers, especially during checkout. Integrating their ERP system with the new ecommerce platform also posed synchronization challenges.
Solutions
Klizer successfully migrated JIS from their custom-built platform to BigCommerce, improving website management and integration with their ERP system, Epicor P21. They enhanced product search with BigCommerce’s features and the Product Filter App, boosting sales and conversions. Klizer simplified frontend management with BigCommerce’s headless commerce, reducing developer dependency. They also integrated BigCommerce with Epicor P21, ensuring smooth offline order synchronization, better tracking, and streamlined order processing. Additionally, Klizer optimized the B2B and B2C user experience with features like guest checkout and improved product listings.
Impact
Seamless Migration to BigCommerce
Enhanced Product Search & Inventory Management
Optimized User Experience for B2B and B2C
Improved Operational Efficiency through ERP Integration
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