Western Pacific

How Western Pacific Rebuilt Its eCommerce Platform and Eliminated Manual Pricing

Klizer provided a full platform migration, rebrand, and ERP integration that
replaced manual pricing workflows with a dynamic, automated system.

About Western Pacific

Western Pacific is a B2B foodservice equipment distributor supplying ice equipment, beverage systems, water filtration, refrigeration, cooking products, and patio heaters to businesses across international markets. Their buyers are operators and procurement teams who need accurate product information, customer-specific pricing, and a reliable ordering experience across a wide and varied catalog.

10x faster launch
with quality

100% automated
pricing

99.9% integration
uptime

20+ hours saved per week
on manual pricing updates

Challenges

A Platform That Couldn't Keep Up with the Business

Western Pacific's website was holding the business back. Pricing wasn't connected to the ERP, which meant staff were manually keeping rates in sync. The platform was slow, hard to scale, and not built to handle the complexity their B2B customers expected, like role-based access, customer-specific pricing, and a checkout experience that actually worked.

No Dynamic
Pricing

Pricing wasn't connected to the ERP. Customer-specific rates had to be updated manually, creating errors and increasing operational time.

Performance
Bottlenecks

Slow page loads and a poor mobile experience were pushing B2B buyers away before they even reached checkout. The platform simply wasn't built for the traffic and complexity the business needed.

Disconnected
Backend

The ERP and payment systems weren't integrated with the website. Every order touched multiple systems manually.

No Role-Based
Access

The platform couldn't differentiate between admins, shoppers, browsers, and approvers. Without role-based pricing and access controls, serving B2B accounts at scale wasn't possible.

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Solution We Offered

Klizer migrated Western Pacific to Magento 2 and rebuilt the platform from the ground up: new brand identity, ERP integration via DCKAP Integrator, Clover payment gateway, role-based pricing logic, and a performance-optimized architecture. The goal was to give the business a platform that’s built to support its growth.

Dynamic Pricing Sync
with ERP and Magento

Customer-specific pricing is now pulled directly from the ERP using DCKAP Integrator via API. Pricing updates happen automatically. No manual intervention, no lag, no mismatched rates between systems.

Product & Inventory
Sync with Magento

Product data, bulk pricing, UOM sync, and inventory levels are all synchronized from the ERP to Magento on a scheduled basis. What's in the ERP is what customers see on the site.

Smoother Order
Processing

Orders placed on the Magento storefront are automatically sent to the ERP and created as approved orders. Key order details, including customer info, line items, and pricing, are mapped and transferred without anyone touching them.

Clover Payment
Integration

Clover was integrated as the payment gateway, replacing a disconnected checkout experience with a secure, streamlined payment flow that works end-to-end within the new platform.

Website Rebranding
and Frontend Rebuild

The existing site didn't reflect where the business was headed. Klizer implemented a full rebrand, new visual identity, updated design system, and a frontend built on Magento 2 that gives Western Pacific a platform that looks and performs like a modern B2B eCommerce operation.

Platform Performance
Optimization

Dynamic pricing and live ERP integrations put real load on a platform. To handle it, the team optimized Magento configurations, rebuilt caching strategies, and streamlined backend processes so the site could support the integrations without taking a performance hit.

The Impact

What Changed After Go-Live

5,910

Catalog
searchability

200+

New Orders
after go live

50+

Repeat
customers

With Magento 2, the ERP, and Clover now working together, Western Pacific's day-to-day operations look fundamentally different. The manual work that used to consume their team has been replaced by automated workflows that run in the background.

Customer-specific pricing is retrieved from the ERP automatically. No manual rate updates, no pricing errors.
Orders flow directly from the storefront into the ERP as approved orders, ready for processing without manual re-entry.
Product data, inventory levels, and UOM information stay in sync between systems at all times.
Role-based access controls for admins, shoppers, browsers, and approvers are now built into the platform, enabling proper B2B account management.
The new Magento 2 platform is built to scale: faster load times, better UX, and an architecture that doesn't break under growth.

The team at Western Pacific now has a platform that reflects how their business actually operates, and a foundation that won't need to be replaced the next time they decide to grow.

“There have been plenty of times since I was asked to make this website a reality that I did not think I could make it happen, and it absolutely would not have been possible without you all. I can’t wait to see where this site goes.”

Jake Bartlett Continuous Improvement Manager
Western Pacific

Fix What’s Holding You Back

With 20+ years behind us, we build AI-powered ecommerce experiences that help businesses scale faster and stand out online.

Enterprise eCommerce solutions for B2B Industries

info@klizer.com

1005 West 41st Street
Suite 201, Austin, TX 78756

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