Heritage Landscape Supply Group and Heritage Pool Supply Group are integral parts of the SRS Distribution family, a leading distributor of roofing materials and building products in the United States. SRS is committed to superior customer service, encouraging a positive team culture, and contributing to the communities it serves.
Challenges
Heritage Landscape and Pool Supply Group faced multiple challenges in improving their ecommerce platform. Integrating with their ERP system in real-time, while managing data from various brands, proved complex. Custom features like brand-wise registration and branch-specific pricing added further complexity. Providing data security and conducting comprehensive testing across multiple sites required detailed planning. Coordinating phased deployments to minimize downtime while addressing unpredictable issues also needed careful execution.
Solutions
Klizer partnered with Heritage Supply Group to improve their ecommerce platform by implementing the Adobe Commerce Cloud and designing a multi-site architecture that integrates with their ERP system. Klizer helped them with real-time data synchronization, developed custom features, and configured multiple sub-domains for each brand. They ensured comprehensive testing, streamlined brand onboarding, and executed a phased deployment strategy.
Impact
180% increase in targeted revenue from the second year
Round-the-clock availability and rotation shift for handling P1 & P2 issues.
Proper processes and workflows are essential for delivering excellence.
Achieved onboarding target for 1st year.
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