Digital transformation has changed the way the healthcare industry works. While patients prefer online medicine ordering, booking appointments from the comfort of their phones, and even connecting with the doctors over teleconferencing, even businesses are getting a lot of value out of bringing their services directly to the customers. A lot of this has been possible due to ecommerce. However, there is a downside to everything. For healthcare, it’s data siloes, poor patient experience, and a lot more that slows down the care delivery. Here we are discussing some of these key challenges and addressing them.
Let’s start.
1. Disconnected data slows down the care delivery process and impacts quality
The healthcare industry generates a huge amount of data, but a large part of it is scattered across different formats and systems. Important information like medical history, test results, prescriptions, and billing often ends up stored in separate, unconnected places. This makes it hard for doctors and care teams to get a full view of a patient’s health.
CodeIT reports that 32% of patients face problems because systems aren’t connected. Infopulse found that only 7% of healthcare providers say their electronic health records (EHRs) have all the necessary information. A report by Dialog Health shows that data management is the biggest challenge for nearly half of U.S. hospitals.
Because of this, it’s hard to access the right information at the right time, leading to delays and slower care.
2. Confidential data is at risk
Healthcare data is very sensitive, which is why it has become a big target for cybercriminals. With growing digitalization, there are multiple doorways for hackers to get in, making it difficult for organizations to maintain patient trust and protect healthcare systems.
According to Proofpoint, 92% of healthcare organizations faced cyberattacks in 2024, up from 88% in 2023. These attacks are expensive, with some costing an average of $4.7 million. Ransomware attacks have also increased by 278% between 2018 and 2023, making cybersecurity one of the biggest threats in healthcare today. Each breached health record costs about $408, nearly three times more than the average across other industries (Dialog Health, Jan 2025).
3. Legacy Systems are still trying to hold the fort
Shockingly, 73% of the healthcare organizations are still using the outdated tech stack. While these systems may have delivered great results in the past, there are a lot of problems associated with them now. Not only are these systems costlier to maintain and update, but they also can’t keep up with the current digitalization requirements. In fact, 70% of digital efforts are delayed because of the challenges of connecting to these legacy systems.
Many healthcare providers are still stuck with legacy systems. These systems also are hard to connect with modern tools like AI, cloud services, or APIs, which slows down the progress and impacts patient experience.
4. The user experience of the websites and applications is extremely poor
It’s safe to say that most healthcare platforms are not designed for delivering the experience users are looking for. Layouts are confusing, features are difficult to use, and accessibility is very limited. The case is the same for the patients as well as the care providers.
While this can lead to a lot of medical errors, according to a March 2025 report by ProCreator, 30% of patients stop using telehealth platforms simply because they’re too hard to use. A study from the National Center for Biotechnology Information found that 70% of medication errors are caused by human factors, including bad interface design.
Accessibility is another major issue. One in four Americans has a disability, but many healthcare websites and apps don’t meet basic accessibility standards (like WCAG or ADA compliance). This leaves a huge number of people without the digital access they need.
5. Supply chain and inventory management are messed up
The healthcare supply chain involves many people and organizations, products with different expiration dates, and very dynamic demands. Not having updates about the inventory levels in real-time, slow and outdated ordering systems, mistakes from manual tracking, and trouble managing a wide range of products like medicine and medical equipment. This can lead to shortages, overstock, waste, and higher costs.
According to a 2025 survey by Symplr, 69% of healthcare supply chain leaders think these problems will continue or get worse this year. Only 33% of them are confident they can track cost savings accurately, showing a major lack of visibility.
6. The procurement process is riddled with complicated steps
Healthcare procurement is even trickier than other industries. With patient care at stake, there’s a lot that depends on timely supply, including care delivery, cost of care, etc. Simply relying on disconnected purchasing systems, manual approval steps, poor expense tracking, and complicated vendor relationships will do more harm than good. And data security even adds more to it.
IBM’s 2024 Cybersecurity Trends report found that 45% of procurement professionals worry about data security as more processes move online. On top of that, many healthcare providers still use manual methods for processing claims and payments. PYMNTS reported in February 2025 that 48% still handle claims by hand, leading to more payment mistakes and delays.
7. Poor payment gateway and financial transaction impact the overall care delivery
Even though safe, smooth, and easy payments are vital for healthcare providers, technology challenges make it challenging to ensure great patient care. Handling different payment types, meeting PCI security rules, managing high patient balances, and fraud are some of the challenges that add to the already complex process.
There’s a clear gap between what patients want and what healthcare offers. A J.P. Morgan report says that while healthcare costs keep rising, digital payment options are still slow to catch on, even though 75% of patients want to pay their bills online. In fact, 71% of providers still rely mostly on paper and manual payment methods.
8. Telehealth is widely accepted, but technology gaps are still present
The rise of telehealth during the pandemic revealed big technology gaps. Common issues include poor integration between virtual care platforms, electronic health records (EHRs), and patient portals; unreliable audio or video connections; and weak support for remote patient monitoring (RPM) devices.
Healthcare organizations are primarily focusing on integrating their systems with EHRs to ensure patient information is always updated and accessible. However, the results are far from being reached yet.
9. Regulatory compliance and data governance make the scenario more complicated
Healthcare must follow strict and ever-changing rules like HIPAA, GDPR, and state privacy laws. Tech systems not only need to meet these rules but also manage data properly, making sure it’s accurate, secure, and easy to audit. The big challenge is keeping IT systems up to date with new regulations and staying compliant at all times.
According to a VComply survey, 63% of health plans are focusing on stronger compliance strategies in 2025. Top concerns include frequent rule changes, stricter oversight, growing cybersecurity risks, and the need to safely use AI and new technologies.
10. Updating to personalization and AI/ML is not possible with a poor technology infrastructure
More patients expect personalized care, from custom health info to personalized treatment plans. AI and machine learning can help make this happen, but there are challenges. These include needing large amounts of good-quality data, avoiding bias in AI systems, using AI responsibly, and fitting these tools into current healthcare workflows.
By early 2024, AI-powered health startups received 40% of all digital health funding, showing strong interest in this space (Vention). Still, big roadblocks remain. According to IBM, top concerns are biased or inaccurate data (45%), not enough unique data to train models (42%), and a lack of AI expertise (42%).
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Solving Healthcare eCommerce Challenges Through Technology
All the healthcare systems need to work together smoothly and securely in real time. Whether it’s connecting patient records, lab results, or billing systems, using industry standards like FHIR and HL7 ensures data stays accessible, accurate, and protected—giving care teams a complete, coordinated view of patient information.
Strong data protection is key. With encryption, firewalls, access controls, and continuous monitoring, patient information stays safe. Built-in compliance tools, like automated checks and secure cloud infrastructure, help meet healthcare regulations effortlessly.
Modernizing IT systems step-by-step—by building APIs, migrating to the cloud, and breaking down monolithic platforms—makes healthcare technology faster, more flexible, and easier to scale.
User-friendly design is essential. Clean, simple interfaces that work across mobile devices and meet ADA and WCAG accessibility standards support healthcare professionals in doing their jobs efficiently, with tools tailored to real-world workflows.
Inventory and supply chain management improves with real-time tracking, automated reordering, and visibility across all clinics and warehouses. IoT and cloud technology help keep critical supplies available when they’re needed most.
Digital procurement solutions streamline vendor management, approvals, budgeting, and accounting—reducing errors, speeding up purchases, and optimizing cost control.
Payments can be simple and secure with digital wallets, credit cards, and flexible payment plans. Automated billing systems help reduce delays and improve financial performance.
Connected digital care pathways bring together virtual visits, patient data, and follow-up care into a unified experience. This supports high-quality remote care through telehealth and remote monitoring tools.
Compliance becomes part of the technology itself with automated policy tracking, audit logs, and role-based access controls—helping meet healthcare regulations without adding complexity.
Responsible use of AI helps predict patient needs, personalize care, and automate support tasks. These AI solutions are designed with healthcare in mind—safe, reliable, and built to support better outcomes.
Conclusion
Healthcare’s move to digital brings big chances to improve patient care, simplify operations, and grow your business. But to make it work, you need a smart plan to tackle key tech challenges like connecting different systems, keeping data safe, updating old software, improving user experience, managing supplies and payments, supporting telehealth, following rules, using AI, and linking IoT devices.
Klizer is here to help you every step of the way. We know healthcare well and offer a full range of tech services—strong system integration, top security, smart updates, easy-to-use designs, better supply chain and buying tools, secure payments, telehealth solutions, compliance support, responsible AI, and smooth IoT connections.
Looking for expert help on healthcare ecommerce development? Share your requirements with us now and get started.
